Beginning at 8:00 am ET tomorrow (Friday, July 31), online banking, mobile banking, and several key services will be temporarily unavailable as we complete our system upgrade.
During our recent Digital Banking - First Look sessions, members asked thoughtful questions about registering, making payments, staying secure, and accessing their accounts. Review the most important details to keep in mind while digital banking is unavailable Friday, July 31 through Monday, August 3 at callfederal.org/upgrade.
We are excited to launch your new and improved experience this Tuesday (August 4)!
Beginning August 4: Register Once, Then Bank Anywhere
The primary owner on the account will need to REGISTER for the first time they login to our new digital banking beginning this Tuesday (August 4). Registration is a simple, one-time process. Once your identity has been verified, you'll create a new username and password that you will use for both online banking and mobile app going forward.
Have these 3 items ready to REGISTER:
Your Call Federal account number or debit card number
The last four digits of your Social Security number
Your date of birth
Whether you register through online banking on a computer or through the Call Federal Mobile App, you'll use the same three pieces of information to complete identity verification and set up your new login.
Remember: You only need to register once. After registration is complete, you'll use your new username and password to access both online and mobile banking.
Update Your Mobile App
Apple users: The Call Federal app should update automatically through the App Store if automatic updates are enabled on your device.
Android users: Beginning August 4, visit the Google Play Store to download the new Call Federal app.
More Convenience in One Login
Our upgraded digital banking experience will make it easier to view your Call Federal accounts, connect external accounts, send money, and monitor your credit score with SavvyMoney, as well as options to personalize how your accounts appear.
Good to know: If you are a joint owner on other Call Federal accounts, those accounts will automatically be available for you to see on your Accounts dashboard after you login.
Quick Answers to Common Questions
Bill Pay and Zelle®
Already scheduled payments will continue to be processed as planned through our system upgrade. You will not be able to view or manage activity until service returns August 4. Your current Bill Pay and Zelle information will automatically carry over to the new digital banking platform. Direct Deposits Your direct deposits will continue to arrive in your account as scheduled during the upgrade. No action is needed. External Accounts If you have accounts at other financial institutions linked for external transfers, you'll need to reconnect them starting August 4. Our new digital banking platform uses Plaid, a trusted account verification service that helps provide a secure and streamlined way to move money between financial institutions. July Statements All members will receive a July 2026 statement by mail, including those currently enrolled in Electronic Statements. Members enrolled in Electronic Statements will return to electronic delivery with their August 2026 statement.
Need Copies of Cleared Checks?Download any check images you may need before digital banking becomes unavailable at 8:00 am on Friday, July 31st. After the system upgrade, you’ll need to contact us or visit a branch to receive them.
We’ll continue updating our upgrade page with the latest service information and answers to members’ most common questions throughout the coming days.
Thank you for your patience as we prepare to bring you an improved digital banking experience. We can't wait for you to see what we've been working on this Tuesday!
Best,
Register to Win $100
Thank you for your support and patience as we prepare for this important upgrade.
Click below and complete our brief "Upgrade" survey for a chance to win one of five $100 deposits into your Call Federal account!
Reminder: Call Federal will never contact you to ask for your password, PIN, secure access code, or Digital Banking login information. If you receive a suspicious call, email, or text, contact us directly at 804.274.1200.
